Alerts & Notifications
October 6, 2016 - Text Phishing Scam Alert
Spirit of Alaska Federal Credit Union wishes to notify its members of a phishing text scam that has been detected. A text is received titled "Credit Union Alert." The text asks the credit/debit card holder to call an 844 area code number. The number varies, but starts with area code 844. When dialed, instructions are given to unlock the card by pressing 1 and then to enter the 16 digit card number.
Spirit of Alaska FCU does not text members to unlock credit or debit cards. If you receive this type of text, do not call the number. If you would like to report that you have received this text or any other type of suspicious activity, or if you have further questions, please call our Call Center at (907) 459-5900.
Fraud Update - June 22, 2016
Debit & Credit Card Restrictions
1. BLOCKED COUNTRIES – No transactions approved
ALL COUNTRIES (EXCEPT US AND CANADA)
2. BLOCKED EDMONTON & ST ALBERT CANADA FOR ANY TRANSACTION AMOUNT
4. CONTINENTAL US ( MINUS ALASKA), HAWAII & CANADA = Signature/POS =>$176.00 is denied at the following merchants & NY & MI is denied =>$101.00
Debit & Credit Card Restrictions
1. BLOCKED COUNTRIES - No Transactions approved
2. RESTRICTED COUNTRIES - Signature transactions =>$301.00 is denied & ATM Withdrawal =>$105.00 denied - ANY KEYED TRANSACTION IS DENIED.
All countries (minus the BLOCKED COUNTRIES)
3. BLOCKED EDMONTON AND ST. ALBERT, CANADA FOR ANY TRANSACTION AMOUNT.
4. CONTINENTAL U.S. (MINUS ALASKA), HAWAII & CANADA = Signature/POS =>$176.00 is denied at the following merchants & NY & MI is denied =>$101.00
Fraud Update - June 16, 2016
If a member uses their card at the following merchants: Target, CVS, Walgreens, Walmart, Travelodge for transaction amount =>$100.00 they will be blocked
If a member uses their card at the following merchants: Target, CVS, Walgreens, Walmart, Travelodge for transaction amount =>$250.00 they will be blocked.
NYC (Manhattan, The Bronx, Queens, Brooklyn, Staten Island):
If a member uses their card at the following merchants: Target, CVS, Walgreens, Walmart, Travelodge for transaction amount =>$100.00 they will be blocked.
Fraud Update - June 14, 2016
1. Debit & Credit Cards are blocked in the continental US, Hawaii & Canada if the transaction => $400.00 at the following merchants. Alaska is excluded from this block.
2. Debit & Credit cards are blocked in the following countries if the transaction is =>$301.00:
- United Kingdom
3. Debit & Credit cards are completely blocked in the following countries:
- Hong Kong
- South Africa
4. Debit & Credit cards are completely blocked in Edmonton & St Alberta Canada
- Current exceptions have been made for members who live in blocked or limited countries.
May 24 2016- Fraud
All Target Stores in New York are blocked for credit and debit cards
Edmonton, Canada is blocked for credit and debit cards
New York City which includes: Brooklyn, Manhattan, Queens, Staten Island, and The Bronx for credit and debit cards with the exception of the merchant Etsy.com.
Spirit of Alaska and other credit unions in Fairbanks have seen a rise in credit/debit fraud in New York area.
October 28, 2015
Alaskan card holders are reporting phone messages in the latest round of fraud attempt. The phone messages are automated, asking for personal information in connection with your credit card information. The message tells cardholders that either their debit or credit card is locked and can only be unlocked if they enter their card number and personal PIN. Never give out personal information over the phone. Spirit of Alaska Federal Credit Union and VISA will never ask for personal PIN information or for your full credit card number.
November 10, 2015 FOREIGN DEBIT CARD TRANSACTIONS
Revised May 16, 2016
Countries completely Blocked from any transaction is:
Bolivia, China, France, Hong Kong, Italy & Bahrain
These countries are blocked from SOA Debit Cards immediately if transaction is key entered. Card must be present.
If card is present the transaction is blocked if the amount is over $301.00 AND it fails CVV code (the 3 digit code on the back of the card) AND fails expiration date:
Brazil, Chile, Ecuador, Spain, United Kingdom, Ireland, Mauritius, Mexico, Norway, Sweden, Netherlands, Switzerland, Denmark, & Israel.
Countries blocked from ATM if it's over $100.00 AND the first transaction is a PIN fail:
Mexico and Ecuador
If you have any questions regarding your Spirit of Alaska FCU Debit Card please call 907-459-5900
June 11, 2014:
Fraudulent text messages are being sent to consumers in an effort to steal personally identifiable information. Financial institutions have reported an increased volume in these attacks since May 22, 2014. Mass text broadcasts are commonly used by fraudsters to reach large audiences of potential victims. This scam is quite common and often operates simultaneously in multiple states.
- Automated texts are being broadcast that warn consumers to call certain numbers to reactivate their payment cards.
- A recent text example: "Federal Credit Union ALERT: Your Check Card has been temporarily LOCKED. Please call Card Services line (407) 574-2992".
- Text messages do not reference a particular issuing brand but they may vaguely refer to a credit union or bank.
- Additional originating text numbers for this recent scam include: 786-300-2335 and 971-208-9936. All numbers referenced in this Alert Bulletin have been disbanded. New originating numbers will most likely be created and used in the future.
- Text messages may also originate from Jamaican area code 876 which is easily confused by consumers with a toll free number.
- Never call a potentially fraudulent number. Law enforcement and local communication companies may be in the middle of an investigation that will be compromised if the fraudsters become suspicious.
- Instruct your customer service staff to collect as many details as possible if they speak with a customer who is reporting an incident. Full telephone numbers including area codes are essential for any telephone scam investigation.
- Be aware that a series of numbers are often involved in telephone scams. This scam may not be entirely limited to the number(s) referenced above.
- If your Credit Union experiences a similar fraud scam please contact your local federal law enforcement agency for assistance.
March 13, 2014:
Letter soliciting survey and compensation check not legitimate.
Spirit of Alaska Federal Credit Union is not participating in a survey that provides compensation. Letters are being sent to fill out a survey with the promise of a check for completing the survey.
Should you receive such a solicitation, please contact our Call Center at (907) 459-5900 or toll free at (800) 478-1949
February 27, 2014:
Do Not dial 90#!!
Fraudsters are calling people identifying themselves as phone company Service Technicians and claim to be conducting a test of the telephone lines. They claim that to complete the test, you must dial 9, 0, # and then hang up.
Doing this allows the person who called you full and complete access to your telephone number which allows them to place long distance calls that will be billed to you.
February 10, 2014:
The following text-based alert is a SCAM:
"Card Services ALERT: We have temporarily suspended your DEBIT-CARD. Please contact customer service to RE-ACTIVATE your suspended DEBIT-CARD by calling 907-787-9607."
November 5, 2013:
If you load or upgrade to Windows 8.1, here are some work-arounds to access eTeller. 1) Using Google Chrome as your browser allows you to log into eTeller. or, 2) If you have MicroSoft Explorer 11: go to Tools; Compatibility View; Settings; type in the url for eTeller's login page (this adds the eTeller site as a secure site).
November 1, 2013:
If you load or upgrade to Windows 8.1, you won't be able to log into e-Teller. Our provider is working on correcting this issue.
August 15, 2013:
The telephone number for Activating your SoAFCU debit or credit card is: 1-866-875-6807. This is also the number to report a lost or stolen SoAFCU debit or credit card.
August 8, 2013:
Scam artists are actively taking advantage of consumer confusion about the Affordable Care Act in attempts to commit identify theft and fraud. Here are three tips to help you avoid these scam artists.
Claiming to represent a health insurance exchange, Medicare or a "government program," telephone scam artists call and say they need to verify the person's name, address and Social Security number. It's all an attempt to steal personal information.
Here are three tips to fight the fraud and make you smarter:
1. Health insurance exchange open enrollment doesn't begin until October 1. The marketing of plans offering coverage through the exchange has not begun.
2. Medicare or government program representatives don't make house calls or solicit by telephone.
3. Protect your personal information. Do not give out your Medicare, Social Security or bank account numbers.
This information might seem obvious, but when you consider that 42 percent of Americans don't know the Affordable Care Act is still the law of the land (according to the Kaiser Family Foundation), you can't make blanket assumptions about employees' awareness.
July 31, 2013:
Scam Alert!! Fraudsters are at it again! Watch for texts purporting to be from Spirit of Alaska requesting your private, personal account information - they are not from Spirit! Spirit will not ask you to input account numbers, card numbers, PINs or anything of this sort. If there is an issue with your account or your cards, we will ask you to contact us directly or through eTeller so we can verify your identification.
May 20, 2013:
Gillam, Geist, and Johansen Lobbies and Drive-ups, as well as the Call Center will be available 10 am through 6 pm Monday through Friday. Johansen's lobby and drive-up will continue to be available 10 am through 4 pm on Saturday. UAF Wood Center Branch is open noon to 4 pm Monday through Friday, with limited hours during campus holidays and closed summers.
April 2, 2013: Blocked Countries for Spirit of Alaska FCU Debit Cards
Recent increases in global debit card fraud prompted Spirit of Alaska FCU to block the following locations for your security:
Brazil, Bolivia, China, Great Britain/United Kingdom, France, Italy, Hong Kong and Spain
If you have any questions regarding your Spirit of Alaska FCU Debit Card please call 907-459-5900
April 1, 2013: 2013 Annual Meeting April 24th
All members welcome to join the 2013 Annual Meeting at the Johansen Branch
April 24, 2013
~Refreshments served at 5:30 PM
~Meeting starts at 6:00 PM
March 25, 2013: Do not give out your debit card or credit card information in response to a text or email!!!
Spirit of Alaska does not request information in this manner.
Kevin C. Donovan, Acting Special Agent in Charge of the FBI, State of Alaska, advises that Alaskans may be targeted for a new variation of a fraudulent scheme concerning credit cards. Under this new scheme, victims receive a text message on their cell phones stating their cards had been de-activated and to call a 907 area code number to re-activate. The recording asked for their 16-digit card number, expiration date, CVV code and PIN.
Mr. Donovan advises that should you receive a text message from an entity regarding your credit card account, delete the message and call the number listed on the back of your credit card. Calling the listed number will allow individuals to determine whether the incoming text message was a valid contact attempt from their credit card company.
Mr. Donovan also advises that the elderly are especially vulnerable to this scheme. The public is encouraged to visit the Internet Crime Complaint Center's website at www.ic3.gov to learn more about the different schemes targeting the unsuspecting public and how to identify and report such fraudulent schemes.
November 30, 2012: Holiday Scam Alert
CUNA Mutual Group has recently posted Risk Prevention Tips for the 2012 Holiday Season.
November 19, 2012: Blocked Countries for Spirit of Alaska FCU Debit Cards
Recent increases in global debit card fraud prompted Spirit of Alaska FCU to block the following locations for your security:
China, France, Italy, Hong Kong and Spain
If you have any questions regarding your Spirit of Alaska FCU Debit Card please call 907-459-5900
August 21, 2012: Anchorage police warn of credit card scam targeting hotels
ANCHORAGE, Alaska - Anchorage police are warning of a credit card scam that has resurfaced, this one involving hotel guests. Police say people are calling hotel rooms at random. When a guest answers, the caller identifies themselves as being from the front desk. They say there was a problem with their credit card, and ask the guests to repeat their card information. Police say in a release that charges are put on the card from other locations within minutes.Officials remind people to never give out information to anyone whose identity is uncertain. In cases like this, the Better Business Bureau suggests you hang up and call the front desk to ensure authenticity. Police say oftentimes, the people behind this scam are in foreign countries and can't be tracked down.
by The Associated Press Associated Press, Fairbanks Daily News-Miner
July 19, 2012: Automated Phone Call Scam
Credit unions in Illinois and Minnesota have reported their members have been receiving automated phone calls informing them their credit or debit card has been blocked. The members are requested to confirm personal information and/or information regarding their card. This is a nationwide problem affecting credit union members as well as account holders at banks.
March 17, 2012: Annual Meeting April 17th
Join us Tuesday April 17th at the Johansen branch for the annual meeting.
Refreshments will be served at 5:30PM.
The meeting will begin at 6:00PM.
January 20, 2012: Upcoming Annual Meeting
Coming to the Johansen Branch this April. Date to be announced.
2 Board seats are up for re-election, if interested submit your letter of interest and resume attention to Human Resources at the Gillam Branch.
November 19, 2011: Bill Pay Scheduled Maintenance
Bill Pay will not be available Saturday November 19, 2011 from 1AM to 4AM due to scheduled maintenance. We apologize for any inconvenience this may cause.
Nov 6, 2011: Alaskans targeted in lottery scams
by The Associated Press
ANCHORAGE, Alaska -- The Better Business Bureau says Alaskans are being targeted in overseas lottery scams. The organization says elderly Alaskans have been taken for more than $10,000 in the past few days. According to the BBB, Alaskans are receiving win notices and legitimate-looking checks from the lotteries. Recipients are instructed to deposit the checks, then wire-transfer part of the funds back to cover fees or taxes. BBB spokesman Adam Harkness says amounts requested range from a few hundred dollars to several thousand. Checks may eventually clear, only to be found as fraudulent after the money has been transferred. Harkness says victims are left responsible for any amount lost, including money spent on purchases made before the checks are found to be fakes.
October 22, 2011: Bill Pay Scheduled Maintenance
Bill Pay will not be available Saturday October 22, 2011 from 1AM to 4AM due to scheduled maintenance. We apologize for any inconvenience this may cause.
Aug. 29th, 2011: Labor Day Holiday Closure
We will be closed on Monday, Sept. 5th in observance of Labor Day.
Aug. 5, 2011: Change in hours
Our Johansen branch hours have changed. Please see our Branches page for current drive-through and branch hours.
Aug. 1, 2011: Statement Service Charges Error
Please note: If you received multiple end of month service charges on your July statement, the excess charges have been reversed. The reversals will be reflected on next month's statement. Please call 459-5900 with any questions. Thank you.
July 12, 2011: e-Teller unavailable due to maintenance
e-Teller will be unavailable Saturday, July 16 from 8:30PM to 10:00PM due to maintenance.
e-Teller intermittently unavailable
e-Teller will be available intermittently from 10:00PM Saturday, July 16 to 2:00AM Sunday, July 17 also due to maintenance.
We apologize for any inconvenience this may cause.
July 6, 2011: Having trouble accessing e-Teller with IE9? Try one of these solutions:
Some members have reported issues accessing e-Teller with Microsoft Internet Explorer 9™. Try one of these resolutions:
1. Go to Explorer options, choose the advanced tab, choose to reset IE to the default settings and save. Then try logging into e-Teller.
2. It has been reported that during the installation of IE9, you are given the option to skip some of the setup which would make the PC faster/better. If you choose skip, you are then not able to log into e-Teller. In this case, you must un-install IE9 and re-install without choosing to skip anything. Then try and log into e-Teller.
3. If you need additional assistance please contact member services at (907) 459-5900.
June 15, 2011: Educational Opportunity for Youth; Alaska Business Week
The Alaska Chamber of Commerce, of which Spirit of Alaska FCU is a proud member, is sponsoring a week of educating young people in the world of business. College credits are awarded for completing the program, and tuition is only $425 because of the generous donations of Alaskan businesses to the program (including Spirit of Alaska). See more information at www.alaskachamber.com. Applications and flyers available on our Youth Services page.
June 15, 2011: Notice of Changes in Temporary NCUA Insurance Coverage for Transaction Accounts
All funds in a "non interest-bearing transaction account" are insured in full by the National Credit Union Administration through December 31, 2012.
This temporary unlimited coverage is in addition to, and separate from, the coverage of at least $250,000 available to members under the NCUA's general share insurance rules.
The term "non interest-bearing transaction account" includes a traditional share draft account (or demand deposit account) on which the insured credit union pays no interest or dividend. It does not include any transaction account that may earn interest or dividends, a negotiable order of withdrawal (NOW) account, money market deposit account, and Interest on Lawyers Trust Account (IOLTA), even if share drafts may be drawn on the account.
For more information about temporary NCUA insurance coverage of transaction accounts, visit www.ncua.gov.
June 14, 2011: UAF ATM Operational
The ATM in the Wood Center on the UAF campus is now operational, with the exception of check depository functions, which will be coming in the future.
June 13, 2011: Temporary ATM Outage
The ATM at the Geist road branch will not be operational until midday June 14th. We apologize for any inconvenience this may cause.
June 7, 2011: Temporary ATM Closure
The ATM in the Wood Center on the UAF campus will be unavailable until Wednesday, June 15th. A new ATM is being installed to meet federal guidelines, and will also offer check depository capabilities.
May 24, 2011: Closed for Memorial Day on May 30th.
In observance of Memorial Day, all branches will be closed May 30th. Normal hours will resume on Tuesday, May 31st.
May 24, 2011: Steese ATM Closing May 31st.
Our Steese ATM will no longer be available after May 31st. See our Branches page for locations of other ATM's in the area.
May 2, 2011: Data Center Upgrade and Outage on May 14th -15th
Due to a software and hardware upgrade of our Data Center, we will have a planned network outage between 11:30 pm on Saturday, May 14th until Sunday evening on May 15th. The following systems may be offline at times during this upgrade window:
- ATT Line
- e-Teller Account Access
- Spirit of Alaska ATM's
- Some website functionality
- After hours phone system
Thank you for your understanding. Your debit and credit cards will make purchases normally. If you have questions or encounter issues during our Call Center hours, please contact us at 907-459-5900.
Apr. 26, 2011: UAF Branch Hours
The Wood Center Branch will be closed from May 13th through August 29th for summer break. The ATM will still be available in the Wood Center, and will be upgraded in early June. The new ATM can deposit checks into your account as well as cash a check if there is sufficient funds available in the account. For users of the UAF Branch, the Geist branch is available just down the road from the University. See our Branches page for hours and location of the Geist branch.
Apr. 11, 2011: Attn. e-Teller Users - Notices now delivered electronically.
Effective Monday, April 11th, account notices concerning NSF/Courtesy pay transactions, late loan payments and CD maturities will ONLY be delivered to you online via e-Teller's Home Connect service. We will send you an email notifying you that an electronic notice is available for your review. Your notice will be available online on Home Connect within one business day following the transaction.
Please add firstname.lastname@example.org to your e-mail address book, to ensure your notification email is not filtered out as junk mail.
Thank you for helping us reduce costs and save the planets natural resources by electing to receive documents and notices online instead of in the mail. For more information on our electronic document policy, see our e-Teller Access Agreement.
Mar. 23, 2011: ATM's removed from service
Due to changing regulatory requirements from a recent revision of the American's with Disabilities Act, the ATM's at the Santa Clause house and the UAF Community and Technical College have been removed. See a complete list of ATM's in service.
Mar. 10, 2011: Announcing Annual Meeting Time and Location
All members are welcome to attend! We will be covering the credit union's financial positions, as well as fielding member questions on this last year's developments in the credit union. Refreshments will be served, and door prizes will be given away as well.
Date: April 25th
Location: Boy Scouts Building (1400 Gillam Way)
Refreshment Social: 5:30 pm
Annual Meeting: 6:00 pm
Mar. 7, 2011: ATT Line Intermittent Outage
We are experiencing issues today, March 7th, 2011, with intermittent outages of our ATT line due to a faulty power supply to the server. This issue is being addressed and fixed. We apologize for any inconvenience this issue may have caused.
Mar. 2, 2011: Steese Branch Closing April 4th
In anticipation of our new branch opening on June 4th, we will be closing our Steese branch on April 4th.
Temporary Saturday Hours
Geist Branch Sat. Hours (April 4th through May)
11 AM - 4 PM
Drive Thru 10 AM - 4 PM
Gillam Branch Sat. Hours (April 4th through May)
11 AM - 4 PM
Feb. 23, 2011: Bill Pay-e Payment error
This message is to notify you of an issue that occurred last evening when subscribers attempted to schedule payments through the bill pay site.
Subscribers were able to access the bill pay site; however, an error message was received when attempting to make a payment. This occurred from approximately 3:15 PM to 4:25 PM. The issue was promptly identified and corrective action was taken to resolve.
We apologize for any inconvenience this may have caused you or your subscribers. Please contact FI Support @ 877-434-4729 to assist with any additional questions or concerns.
Jan. 15, 2011: Bill Pay-e down for maintenance
Bill Pay-e will not be available Saturday, Jan. 15th from 7am – 10am Alaska Time due to maintenance. We apologize for any inconvenience this may cause.
Nov. 3, 2010: e-Teller Technical Issues
e-Teller accounts may not be showing loan and credit card balances, and transfers between accounts may not be available. Members are also not able to create a new e-Teller account until these issues are resolved, which we are working to do in a timely manner. Please call 907-459-5900 for correct loan account balances and to make transfers.
Oct. 27, 2010: New $100 Bill
Businesses and consumers will see their money move in a whole new way now that the $100 note has been redesigned. The U.S. government will issue the $100 note with two new advanced security features: a blue 3-D Security Ribbon and a color-shifting Bell in the Inkwell.
You can't miss the blue 3-D Security Ribbon on the front of the new $100 note. The ribbon seems to be three-dimensional with bells and numeral 100s appearing to float or glide above the ribbon as you move the note. You'll know a new $100 note is genuine by tilting the note back and forth while focusing on the ribbon. You will see the bells change to 100s as they move. It's that simple.
A second new security feature on the new $100 note, also on the front of the note, is the Bell in the Inkwell. At first, the bell blends with the inkwell because they are the same copper color, but when you tilt the note, the bell changes to green. This color shift makes the bell seem to appear and disappear within the inkwell.
In addition to these new security features, the government also retained three highly effective security features from the old $100 note design, including:
- Portrait Watermark – Hold the note to light to see a faint image of Benjamin Franklin in the blank space to the right of the large portrait. It is visible from either side of the note.
- Security Thread – Hold the note to light to see an embedded thread that runs vertically to the left of the portrait. The letters USA and the numeral 100 appear in an alternating pattern and can be seen from both sides of the note. The thread glows pink when illuminated by ultraviolet light.
- Color-Shifting 100 – Tilt the note to see the numeral 100 in the lower right corner of the front of the note change from copper to green.
Oct. 5, 2010: Savings Account Changes
We are simplifying our account structure to better reflect the savings accounts that we offer at the credit union. Remember, you may organize your accounts by changing the name of any savings account within e-Teller. Simply click "Edit Account" when you first log in.
Sep. 28, 2010 IMPORTANT NOTICE FOR VISA CREDIT CARD HOLDERS:
Effective 10-31-2010, all Visa cardholders using e-Teller will begin receiving their account statement and bill electronically.
Accessing your Visa e-Statement in e-Teller is as easy as a click of your mouse!
To view your statement, simply click the "e-Statement" button during your next e-Teller session.
•Print or save the statement, or we'll store them for you online for 12 months.
•The account information in your e-Statement is identical to the paper statement and bill you currently receive.
•With e-Statements, you'll receive your e-Statement and bill several days earlier than with the U.S. Mail.
•Utilize e-Teller to make a payment using the account transfer feature, or you can make your payment by phone, mail, in-branch, or by setting up an automatic payment.
Sep. 28, 2010: Statement Changes
System modifications taking place during the next few months may cause two interest postings in an account during one month. Don't be alarmed, the aggregate of the two postings accurately represents your interest for that month. In addition, you may notice a change to the name of your primary savings account. Please call 459-5900 if you have any questions.
Sep. 7, 2010: Consumer Loan Coupons
In light of our Go Green initiative, our Consumer Loans department has found that many of our members are electing to pay their loans online using services such as e-Teller, bill pay, or automatic payment. As such, effective September 1st, SoAFCU is discontinuing the use of consumer loan paper coupons that members have been receiving in the mail. We are proud of our members for using our online services, which allows the credit union to better allocate our resources.
Easy Payment Options
Online account access has never been better. Don't have e-Teller? Click here to sign up today! With e-Telleryou can easily pay your loan with a click of the mouse. Have questions or need to contact us? Use our Mailbox function in e-Teller to send a message and securely communicate with our friendly staff. It's as simple as sending an email, but your sensitive account information is secure.
We offer easy automatic payment setup. Send us a message through e-Teller, stop by any of our convenient locations or call the Consumer Lending Department at 907-459-5970 to set this up.
If you find the paper coupons useful, you can request 12 months of coupons issued by the CU for a small $5 fee, which can be paid from your account or added to the loan. Or, download a blank coupon here for free.
At this time our mortgage department will still be sending out a monthly paper statement.
Aug. 28, 2010: Online e-Teller Service Issues
We are currently performing system maintenance, which may cause intermittent service issues over the weekend. We apologize for the inconvenience. Thank you for understanding.
Aug. 10, 2010: Double Posted Merchant Transactions
It has come to our attention that AAFES (Army & Air Force Exchange Service) has double posted some debit purchases over the last couple of days with their affiliated stores. These postings have affected a limited number of our member's accounts. AAFES Worldwide has recognized the issue, and will automatically refund any double charges by the end of the week.
If this issue caused your account to be overdrawn and you received an NSF fee from Spirit of Alaska FCU, AAFES will reimburse you for the fee. In order to claim this reimbursement, print out the statement proving that the double charges caused the fee, and bring the statement into the nearest AAFES Customer Service location.
Call 907-372-1640 to reach the AAFES on Eielson Air Force Base if you have any questions regarding this issue. You may also call 1-800-582-3289 to reach the AAFES Worldwide office. However, it is advised that you contact a local AAFES Customer Service office. The central AAFES office is experiencing delayed service due to an increased volume of calls.
Aug. 6, 2010: Debit Card Transaction Restriction
Spirit of Alaska is restricting debit card transactions in FRANCE and ITALY due to fraud issues. Contact us if you are having any issues or problems with your debit card. Thank you.
July 26, 2010: ATTENTION! PHONE SCAM!
ATTENTION! Members have been receiving fraudulent calls on land and cell phone lines reporting to be from Spirit of Alaska Federal Credit Union or VISA. The call asks for information such as the debit card number, PIN number and security code. DO NOT PROVIDE YOUR DEBIT CARD INFORMATION. Spirit of Alaska will NEVER ask you to verify personal debit card information over the phone or over email. If you have provided any information over the phone to this scam, immediately call 1-866-875-6807 to report your compromised card. There has NOT been a breech of our secure member database, the phone numbers were acquired from another source and both members and non-members are being called.
July 12, 2010: Intermittent e-TellerOutages
Due to scheduled system maintenance, access to e-Teller may be sporadic from 9:00 pm Wednesday July 14th, to around 2:00 am Thursday July 15th. We apologize for any inconvenience this may cause.
June 25, 2010: Intermittent e-Teller outages
We are currently experiencing intermittent outages with e-Teller and the ATT line. If you experience an outage, please try again later. Transactions may also be missing due to the outages. We are working to resolve these issues as quickly as possible. We apologize for any inconvenience. Please call us if you need further assistance. Our Saturday hours are from 10 am - 4 pm.
June 2, 2010: Regulatory Reform Bill - Action Alert!
A recent email was sent out to our membership concerning the passage of the Financial Regulatory Reform Bill. Action is needed from our members concerning this bill:
The US Senate recently approved the Financial Regulatory Reform Bill. While the overall bill takes a balanced approach, there is one provision of great concern to credit union members like you. In the debate process, the bill was amended to direct the Federal Reserve Board to limit fees that merchants pay when customers pay with debit cards. We believe the interchange amendment did not receive a thorough review, and therefore, does not belong in this bill. The House also passed a financial reform bill in December 2009 and the two chambers will reconcile the differing bills by a conference committee.
Why Be Concerned?
The Senate-passed interchange provision reduces merchant's financial responsibility for the benefits received from the card payment system and places the burden of cost directly on the credit union member. Merchants receive tremendous benefits when they choose to accept debit and credit cards as a form of payment. They are paid immediately, and they do not have to deal with cash or wait for a check to clear. Like electricity or rent, the interchange fee that the merchant pays is a cost of doing business. Government rate controls on interchange fees transfers the merchant's current responsibility to pay for the benefits received from the card payment system directly to the credit union and our members.
All credit unions incur significant expenses in operating their card payment system, which include such things as member service, issuance/reissuing of cards, fraud losses, etc. In our current environment, the merchant shares in these costs through interchange fees. If this verbiage remains as it is proposed, and merchant fees are eliminated or reduced, the merchants will no longer have to pay their fair share of costs associated with the processing of debit card payments. This cost will be passed on to your credit union, and since we are a non-profit cooperative, it will ultimately adversely impact our members.
Please send a message to your federal legislators today urging them to oppose inclusion of the Senate-passed interchange provision in the financial reform bill. A prewritten letter is available for your use at the Credit Union Grassroots Action Center, http://capwiz.com/cuna/home/ and click on the red "Take Action" button to personalize and send an email or print and fax a letter (This message will be directed to the appropriate legislators based on the address you enter.) Please follow up your email by calling your legislators' offices. Make sure your voice is counted! Thank you for your participation in this important Action Alert.
May 27, 2010: Certificate of Deposit Special
Certificate of Deposits are available for 4, 5, and 7 year terms. Annual Percentage Yield. Open up a CD today! $500 minimum account opening balance.
May 26, 2010: Email Error from Cal State LA FCU-posted
Our third party bill pay vendor, iPay, was working with Cal State L.A. FCU to send an email campaign to their subscriber base. Human error in entering this request by iPay's third-party email service provider, Responsys, caused the email to deploy to all subscribers of iPay instead of to the intended recipient list at Cal State L.A. FCU. Cal State L.A. FCU.
The content of the email described the general benefits of bill pay and was branded for Cal State L.A. FCU but contained no customer-specific or personally identifiable information, such as account numbers or security credentials. There is no opportunity for harm to the subscriber given that the email did not contain any sensitive information or ask the subscriber to enter any sensitive information.
All links within the email have been redirected to a landing page explaining the email was sent in error. We have also sent out broadcast emails to affected subscribers explaining the error.
April 30, 2010: Pricing Changes
Effective June 1, 2010
IMPLEMENTED - Negative Account Balance Fee - $1 per day
INCREASED - Deposit Return Items Fee from $15 to $20 per item
NSF Overdraft Fee has been reduced from $29 to $28 per item
March 8, 2010: Overdraft Protection
The law is changing: Opt in now to keep your Overdraft Protection!
What you need to know about Overdraft Opt-In:
Some new regulations will soon go into effect regarding overdraft protection. It is important to understand your options, since your choices will affect the way your transactions are handled.
Beginning on July 10, 2010, if you want your ATM and one-time debit card transactions to be covered by overdraft protection, you must opt in. Why would you want to opt in? Well, if overdraft protection is not in place you might encounter a denied transaction just when you need it most, for example at the gas station or the grocery store.
Naturally, we always encourage people to handle their accounts responsibly and avoid overdraft and unnecessary fees. If you rely on your debit card for everyday purchases, however, you might want to opt in just to give yourself a little safety net.
Feel free to contact us if you have any questions!
- The new rule does not apply to checks or automatic (recurring) payments.
- We will continue to offer Courtesy Pay for checks or automatic payments. This service is applied at our discretion and can result in NSF fees.
- You will receive a letter from us soon, explaining the regulation and asking for your response.
- If you choose to opt in, you can change your mind and opt out at any time
March 2010: e-Teller Automatic Transfer Update
If you have set up any automatic transfers through e-Teller, please be aware that these transfers only occur Monday through Friday. Automatic transfers that fall on a weekend or holiday will be made the next business day after the date of the automatic transfer.
April 2, 2010: Shared Branching iPhone App!
Finding the nearest Credit Union Service Centers Shared Branching location is now as easy as a touch of your finger. Whether you're trying to locate a branch or kiosk near where you live, work, or go to school, or even while you're traveling, this app will provide you with a list of the most convenient locations and their respective addresses, contact information, and hours of operation. One more touch and it will get you driving directions directly to the location of your choice.
See http://www.cuswirl.com for more info!
Other mobile phones also have mobile access to locate a shared branching center through m.cuswirl.com.
February 2010: CUNA Insurance Offer
Members are now being offered AD&D and life insurance through CUNA Mutual Group. As part of their program and your Credit Union membership, you are eligible to receive $1,000 of AD&D coverage FREE.
AD&D Coverage benefits include:
- Hospital benefit — helps pay for in-patient stay.
- Education assistance — helps pay college expenses for children or spouse.
- Childcare assistance — helps pay for childcare and other needs.
- Inflation protection — increased coverage every two years up to 25% AD&D insurance supplements your life insurance.
And, it's easy to get:
- Acceptance is guaranteed for credit union members age 18 and over.
- No physical examination or questionnaire required.
Insurance sold through CUNA Mutual Insurance Society. The insurance offered is not a deposit and is not federally insured or guaranteed or sold by your credit union. Your credit union enables this program to be offered and is entitled to compensation from CUNA Mutual Insurance Society for doing so. Products may not be available in all states.
January 2010: It's Your Money
It's Your Money -posted January 2010
January 2010: Permanent Fund Dividend
Take advantage of the online 2010 Permanent Fund Dividend Application available January 1, 2010. Have your PFD direct deposited into your SPIRIT OF ALASKA account!
January 2010: Credit Card Automatic Payment Renewal
You can now set up automatic payments from your Spirit of Alaska FCU online e-Teller account to pay your Spirit of Alaska FCU credit cards. If you have not signed up for an e-Teller account, we welcome you to do so by clicking here. If you choose not to use an e-Teller account, you can also fill out our Account Maintenance Request Form, under the "Automatic Transfer" section. Please make sure to sign the form, then return it by fax (459-5986), mail, or to our Gillam branch. If none of these methods are convenient, you can call us at 907-459-5970. When we converted to the new credit card system we were unable to automatically continue this service with the new cards.
The latest date in the month you can set for automatic payment is the 20th. Effective February 20, 2010, if your auto pay date is after the 20th of the month, it will be changed to the 20th. If your auto pay date is before the 20th, no changes will be in effect.
Thank you for your patience.